Voice Logic
Syracuse, NY (USA)
Role(s):
Associate/Staff
VoiceLogic.com
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Startup
Location:
Syracuse
Industry:
Accounting
Year Founded:
1995
Number Employees:
10-50 people
Description:
(URL removed) Services
Once the number of employees can not adapt to customer requirements, poor service will generate a steady flow of telephone calls will result in a significant decline in service levels. Because the emotional impact of customer service representative receives a phone call, s/he needs a minute or two of times buffering and regulation of mood, if even that time could not give them, then the accumulated emotions can lead to a sharp decline in the quality of service.